Shipping, Privacy Policy + T&C

Flat Shipping Rates - T Shirts:
Slovenia:
Osebni dvig / personal collection Ljubljana Centre: FREE
Pošta Slovenija: 1.99 EUR
EU & UK:
Standard shipping with tracking & signature on delivery: 8.70 EUR
USA & Canada:
Standard shipping with tracking & signature on delivery: 10.90 EUR
International:
Standard shipping with tracking & signature on delivery: 14.95 EUR

 
Flat Shipping Rates - Art Prints:
Osebni dvig / personal collection Ljubljana Centre: FREE
Pošta Slovenija Paket: 3.20 EUR
EU & UK:
Package & tracking: 8.70 EUR
USA & Canada:
Package & tracking: 15.90 EUR
International & Non EU:
Package & tracking: 15.70 EUR

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through https://www.petulantchild.eu/shop-online or its related pages and services. 

This Privacy Policy does not apply to the practices of third parties that I do not own or control. 

• Information I Collect • 

 To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order i.e. ) 

• Why I Need Your Information and How I Use It • 

 I rely on a number of legal bases to collect, use, and share your information, including: 

 • as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; 

• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; 

• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and 

• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services. 

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows: 

 • Service providers - I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. 

• Business transfers - If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law. 

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others. 

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. 

• Your Rights • 

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below: 

• Access - You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. 

• Change, restrict, delete - You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. 

• Object - You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. 

• Complain - If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. 

Customs and import taxes

• Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

• I gladly accept returns, exchanges, and cancellations

     Contact me within: 7 days of delivery

     Ship items back within: 14 days of delivery

     Request a cancellation within: 24 hours of purchase

• The following items can't be returned or exchanged:
  Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  Custom or personalized orders
  •Conditions of return
  Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  
  Payment & Shipping
  How to pay through PayPal if I don't have a PayPal account?
  If you don't have a PayPal account, you can still pay through PayPal via credit card or bank account.
  In cart you will see PayPal next to the credit card logos instead paying with the credit card you can use your it to pay through PayPal's service.
  Click the green button "checkout with PayPal" Once on PayPal Select the option to pay with a debit or credit card
  • Fill in your billing and credit card information
  • Enter your email address so PayPal can send you a receipt
  • Click Continue to return to review and submit your final order
  • Your payment isn't sent until you click Submit order.

• How can I track my package?
  I ship with tracking number and signature required. After the package is sent I will send you a message with the tracking number and the site where you can track the package. If there will be any problems feel free to contact me. Products are perfectly handled and packaged in a box and a bubble pack.
  I cannot give you a refund because of the long shipping, because I can't control the shipping time. If the package is proven lost you can request a replacement.

• What if I gave a wrong address?

No problem, please contact me within 24 hours and send me the right address or the item will be send on the given address. If you don't contact me on time, the item will be shipped to the wrong address and probably will be sent back to me. In this case you will have to pay shipping one more time so I can be able to send the package on the right address.

• What if the item comes damaged?

If for any reason the piece is damaged or broken during the shipping (This seems unlikely, because all the pieces are so well packaged), please note me explaining what happened and adding me a photo of the damaged product. I'll send you a replacement or a refund. I can ask you to ship the damaged item back to me prior to issuing a refund.

• Shipping

If you haven't picked up your package from the post office on time or for any other reason it was returned back to me, for sending your package one more time, you will be charged for shipping regardless of it being free the first time.

For purposes of EU data protection law, I Petulant Child EU am the data controller of your personal information. If you have any questions or concerns, you may contact me at petulantchildstore@gmail.com